US Shipping Rates
Our superior-quality products are shipped directly to our customers using high-quality, ensured transportation companies such as Yellow Freight, Viking Freight, UPS and Federal Express.
Shipping Restrictions
Due to manufacturer restrictions and domestic regulations, we are not able to ship our products to all geographical locations and address types. Below are some general guidelines.
- Our site does not ship to P.O. Boxes.
- Our site does not currently ship to military APO/FPO addresses.
- Shipping to Hawaii - please call or email us for additional shipping costs.
- Shipping outside the US - please call or email us for additional shipping costs.
- Our site may choose to add to, subtract from, or otherwise alter these shipping restrictions at any time.
Delivery Times
Average Delivery
The average lead time is 3-4 weeks from time of order to delivery. This can vary and, under certain circumstances, lead times can shorten or lengthen. Please confirm with a Star Cedar Shed Customer Service Rep. If you need a more accurate shipping time @1-888-659-1832.
Delivery times can vary for each product based on the delivery location and the size of the product. Due to the size of our products, ground shipping is the only shipping method available. We will notify you of estimated delivery time when we process your order. Please call us at 1(888)659-1832 or email us via our Contact Us form for further assistance with tracking.
How is my total delivery time determined?
The total delivery time for your order is calculated from the time your order is placed until the time you receive it.
Pre-Ship Processing Time
The time it takes from when you submit your order to when the product leaves the warehouse. This time is needed for products that are shipped to you directly from our warehouse. Shipping time is measured from when your order leaves the warehouse to when it arrives at your home or office.
Freight Delivery
Freight delivery means your product will be shipped and arrive via a large truck. Freight delivery is used when the size and/or weight of the product is too large to ship using small package carriers (UPS, FedEx).
Questions about Freight Delivery
What is Freight Delivery?
Freight delivery means your product will be shipped and arrive via a large truck. Freight delivery is used when the size and/or weight of the product is too large to ship using small package carriers (UPS, FedEx).
How are delivery arrangements made?
The local freight driver should call you to arrange an appointment within 24 hours of delivery. The delivery will need to be scheduled and taken within 48 hours, otherwise storage fees will apply. Freight deliveries are scheduled on week days only, weekend deliveries can be scheduled for an extra fee.
What does freight delivery include?
Basic freight delivery includes the delivery of your purchase to the requested delivery address and the driver helping you with the removal of your packages from the delivery truck. This is also called “tailgate delivery.” It does not include delivery inside your house, apartment, or office, nor does it include any unpacking, set-up, or installation of the product.
Do I need help to move the product inside?
If you are ordering a large or heavy item, please keep in mind that you may need the assistance of one or more people to transport the item from the delivery truck to your location.
Freight drivers are expected to notify you of delivery day, time, and service options, so that you can make the appropriate arrangements. Most freight carriers offer special service options (such as transporting items from the truck into your house, apartment, or office), which you may arrange directly with the freight carrier company. These typically involve additional charges payable to the freight carrier upon delivery.
What if I'm not home at the scheduled delivery time?
Freight drivers are expected to provide reasonable advance notice of delivery day and time. If you are absent for a scheduled delivery and your absence results in an inability to deliver, a second delivery fee may apply.
What should I do when the delivery arrives?
The most important thing to remember about freight carrier deliveries is that you inspect the package at the time of delivery. If your product and/or box(es) arrive damaged, please record any damages in detail on the delivery receipt.
Ask the freight carrier for a copy of the delivery receipt. Also, record the freight company's name and trailer number so we may track the order back to our vendor or warehouse. It is your responsibility to check that all items are correct and that all pieces are accounted for before you sign. If you do not note specific shipping errors, we may be unable to replace your order.
UPS/FedEx Delivery
Some of the items are delivered via UPS/FedEx and may not require a signature upon delivery. Please inspect the box and contents to ensure there is no damage done due to delivery. In the event there is damage, please contact us immediately or on the next business day so we may assist you in the replacement of your order and file the proper claim with the shipper. Failure to do so may result in us not being able to replace the damaged order. We may require photos of the damage. In many cases, the shipper (UPS/FedEx) may want to inspect or pick-up the damaged item.
Our primary goal is to have your purchase arrive as quickly as possible and in excellent condition. Should the order ship before the cancellation process has been completed, any restock fees, as well as outbound and return shipping charges will apply. Cancellation of Same Day or Next Day shipping items must be made within 2 business hours of your order. Request to cancel or change all other orders must be made within 24 hours. CANCELLATION REQUESTS CANNOT BE GUARANTEED!
